The Tourist Office is committed to guaranteeing your satisfaction, by taking into account your opinions, suggestions and complaints, and by implementing actions to continually improve the quality of our services and that of the destination.

Category 1

Tourist Office classification is awarded by prefectoral decree and is valid for 5 years. Beforehand, the Tourist Office prepares and submits a file describing how it meets the criteria set out in the decree of April 16, 2019. Category 1 classification enables the municipality to be classified as a Tourist Resort, in recognition of its excellent welcome.

NF service - tourist office

To ensure that the quality of our practices and services is recognized and valued, we have chosen AFNOR, the French leader in certification, for this highly advanced quality approach. Certification is renewed every 2 years with an annual audit.

The essential certified features are:

  • Approach, environment and layout of premises
  • Tourist promotion of the destination and communication
  • Production and marketing of tourist services and products: territorial development
  • Shop
  • Evaluation and improvement of the quality of service provided to the customer
  • Internal organization

Tourism and disability

The Tourisme et Handicap state mark is proof of concrete commitment, as well as a guarantee of an effective, adapted welcome. It is awarded to tourism professionals committed to a quality approach targeting accessibility to leisure activities and vacations for all. This label is renewed every 3 years.

We are labeled for 4 disabilities: motor, visual, hearing, mental.

Visit our special page to discover Avignon with its disability. You can download directly our Accessibility and comfort guide. A complete guide to accessible monuments, museums, walks, guided tours and much more!

Bike home

Accueil Vélo is a national brand that guarantees a quality welcome and services along cycle routes for touring cyclists. This mark is renewed every 3 years.

We provide a wealth of free information and support: detailed fact sheets and departmental maps, as well as free equipment: pump, VAE battery recharge and repair kit.

For + info, please visit our dedicated page!

You can also download our Guide Avignon à Vélo. A complete guide to two-wheeled cycling in Avignon and the surrounding area!

Our commitments to the destination’s customers are translated operationally into the Tourist Office’s services based on the following 5 key points:

  • Offer a professional welcome all year round, as well as access to information and consideration of requests outside the Tourist Office’s opening hours.
  • Welcome customers in a place accessible to all publics.
  • Limit waiting times and welcome customers with qualified staff who advise and respond in at least three foreign languages on the complete offer of the destination.
  • Implement a policy of actions to promote the destination.
  • Integrate Sustainable Development from the reflection to the deployment of our missions and actions.

The Tourist Office’s commitment to Quality is expressed to:

  • the city of Avignon by respecting the commitments of the public service delegation entrusted to SPL Avignon Tourisme, which commits the Tourist Office to a 1st Category quality service ensuring the welcome, promotion and tourism development of the Avignon destination.
  • from the destination’s local professionals and partners:
    • by ensuring the promotion and marketing of their establishments and services
    • by involving them in the destination’s promotional policy
    • by ensuring quality satisfaction monitoring of our services and the destination through the recording and follow-up of customer complaints
  • from the destination’s customers by putting their expectations and needs at the heart of our concerns and at the center of our organization in the requirement of the NF Service quality standard for Tourist Offices.
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