Our Charter
Our Sustainable Tourism Charter sets out 12 specific commitments to promote more responsible tourism that respects our region and its inhabitants.
At 08265 Md
At 08265 Md
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Quality approach
Our quality approach
Our quality approach applies to
- The City of Avignon, by respecting the commitments set out in the public service delegation entrusted to Avignon Tourisme, which commits the Tourist Office to a “Category 1” quality service for the reception, promotion and development of tourism in Avignon.
- The destination’slocal professionals and partners, by ensuring the promotion and marketing of their establishments and services, by involving them in the destination’s promotional policy, and by guaranteeing continuous monitoring of the quality satisfaction of our services and of the destination by recording and following up customer complaints.
- Customers and visitors to the destination, by placing their expectations and needs at the heart of our concerns and at the centre of our organisation.
Our commitments
Our commitments to the destination’s customers are reflected in our services in 5 key areas:
- Providing a professional welcome all year round, as well as access to information and dealing with enquiries outside Tourist Office opening hours.
- To welcome customers in a place that is accessible to all.
- Reduce waiting times and ensure that qualified staff are on hand to advise and answer questions in at least three foreign languages on the full range of services on offer at the destination.
- Implement a promotional policy for the destination.
- Integrate sustainable development, from the planning stage through to the deployment of our missions and actions.
Our labels
Logo Office De Tourisme Classe
Logo Office De Tourisme Classe
CLASSIFIED TOURIST OFFICE
Category 1Tourist Office classification is awarded by prefectoral decree and is valid for 5 years. Beforehand, the Tourist Office prepares and submits a file describing how it meets the criteria set out in the decree of 16 April 2019.
Category 1 classification enables the municipality to be classified as a Tourist Resort, which is the recognition of an excellent welcome.
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QUALITY TOURISM™
The Tourist Office has been awarded the national QUALITÉ TOURISME™ mark in accordance with the quality approach of the Offices de tourisme de France.
After having been involved for many years with the “AFNOR NF Service Offices de tourisme” certification.
Your Tourist Office continues to offer you a quality service: a continuous improvement approach, a warm welcome, personalised advice, consideration of your opinions and comments and in-depth knowledge of the area.
The QUALITÉ TOURISME™ mark is the only state mark awarded to tourism professionals for the quality of their welcome and services.
It is renewed every 5 years.
Tourisme Et Handicap label
Tourisme Et Handicap label
TOURISM & DISABILITY
The Tourisme et Handicap state label is proof of concrete commitment and a guarantee of an effective, adapted welcome. It is awarded to tourism professionals who are committed to a quality approach focused on accessibility to leisure activities and holidays for all. The label is renewed every 5 years.
We are certified for 4 disabilities: motor, visual, hearing and mental. Visit our special page to discover Avignon with your disability. You can also download our Accessibility and Comfort Guide. A complete guide to the accessibility of monuments, museums, walks, guided tours and much more!
Accueil Velo logo
BIKE HOME
Accueil Vélo© is a national label that guarantees a high-quality welcome and services along cycle routes for touring cyclists. The label is renewed every 3 years. We have a wealth of free information and support available, including detailed information sheets and maps of the French départements, as well as free equipment such as pumps, battery rechargers and repair kits.
For more information, please visit our dedicated page! You can also download our Guide Avignon à Vélo. A complete guide to cycling in and around Avignon!
Toutourisme logo
Toutourisme logo
TOUTOURISME
The Toutourisme® label recognises tourist offices that welcome and support visitors travelling with their dogs, guaranteeing a “dog-friendly” holiday thanks to specially adapted accommodation, restaurants and activities, while promoting respectful cohabitation between all concerned. For more information, visit our dedicated page! Or download our Toutouguide to start exploring the city with your four-legged friend!
