Quality approach

The Tourist Office is committed to guaranteeing your satisfaction, by taking into account your opinions, suggestions and complaints, and by implementing actions to continually improve the quality of our services and that of the destination. The Tourist Office also integrates sustainable development into its operations, and from the reflection to the deployment of its missions and actions.

The Charter of our commitments to sustainable development and responsible tourism sets out our 12-point action plan.

Our charter

Our quality approach applies to :

The city of Avignon, by respecting the commitments of the public service delegation entrusted to SPL Avignon Tourisme.Office de tourisme in a “1e Catégorie” quality service to welcome, promote and develop tourists to Avignon.
Local professionals and partners in the destination: – By promoting and marketing their establishments and services – By involving them in the destination’s promotional policy – By monitoring the satisfaction and quality of our services and the destination, by recording and following up customer complaints.
By putting their expectations and needs at the heart of our concerns and organization.

Our commitments to the destination’s customers are reflected in our services through the following 5 key points:

Offer a professional welcome all year round, as well as access to information and consideration of requests outside Tourist Office opening hours.
Welcome customers in a place accessible to all.
Reduce waiting times and welcome customers with qualified staff who can advise and respond in at least three foreign languages on the full range of the destination.
Implement a promotional policy for the destination.
Integrate sustainable development from the outset to the deployment of our missions and actions.

Category 1

Tourist Office classification is awarded by prefectoral decree and is valid for 5 years. Beforehand, the Tourist Office prepares and submits a file describing how it meets the criteria set out in the decree of April 16, 2019. Category 1 classification enables the municipality to be classified as a Tourist Resort, in recognition of its excellent welcome.

QUALITY TOURISM

The Tourist Office has been awarded the national QUALITÉ TOURISME™ mark in accordance with the quality approach of the Office de tourisme de France. After having been committed for many years with the “AFNOR NF Service Offices de tourisme” certification. Your Tourist Office continues to offer you a quality service: continuous improvement approach, warm welcome, personalized advice, consideration of your opinions and remarks and in-depth knowledge of the territory. The QUALITÉ TOURISME™ mark is the only state mark awarded to tourism professionals for the quality of their welcome and services. It is renewed every 5 years.

Tourism and disability

The Tourisme et Handicap state label is proof of concrete commitment, and a guarantee of an effective, adapted welcome. It is awarded to tourism professionals committed to a quality approach focused on accessibility to leisure activities and vacations for all. The label is renewed every 3 years. We are certified for 4 disabilities: motor, visual, hearing and mental. Visit our special page to discover Avignon with your disability. You can also download our Accessibility and Comfort Guide. A complete guide to accessible monuments, museums, walks, guided tours and much more!

Bike home

Accueil Vélo is a national label guaranteeing quality reception and services along cycle routes for touring cyclists. The label is renewed every 3 years. We can provide you with a wealth of free information and support: detailed information sheets and departmental maps, as well as free equipment such as pumps, VAE battery rechargers and repair kits. For more information, please visit our dedicated page! You can also download our Guide Avignon à Vélo. A complete guide to cycling in and around Avignon!