At 07748 MdThe tourist office has been awarded the Tourisme & Handicap label for 4 disabilities: motor, visual, hearing and mental. In order to offer the best possible welcome to disabled visitors, our tourist advisors are fully trained to provide assistance to people with disabilities. The reception hall is accessible and has adapted facilities, and we offer several services for disabled visitors.
All our services are free! To take advantage of them, simply contact us before you come to Avignon or ask our tourist advisors at our tourist office.
For the loan of wheelchairs, MP3 players or Braille documents, we recommend that you reserve them in advance by contacting us by email or telephone.
Whether you have a temporary or permanent disability, our Avignon Accessibility & Comfort guide is for you. You can download ithere or request a paper versionby contacting us by email or telephone, or by asking our tourist advisors when you visit our Tourist Office.
If you’re interested in Avignon’s heritage, the Loisirs et Patrimoine brochure is for you! In it, you’ll find all the museums and collections in Avignon and Villeneuve les Avignon, as well as all the leisure activities on offer and tours and walks to do in the city. In short: everything you need to visit and discover the city!
The Pont d’Avignon has been awarded the Tourism & Handicap label for motor, hearing and mental disabilities, making it the 1st site in the Middle Ages to be fully accessible on its own!Tour lasts around 40 minutes. Open every day, all year round. Audioguides are free and adapted for the visually impaired and people with intellectual disabilities.
Entrance to the Palais des Papes, the Pont d’Avignon and the Papal Gardens is free for holders of a CMI card (Carte Mobilité Inclusion) and an accompanying person (proof required).
The monument has a lift providing access for people with reduced mobility. However, please check that it is working properly before you visit by contacting our team on 04 32 74 32 74. Thank you for your understanding.
Due to a large number of steps, the classic tour of the Palais des Papes is partially inaccessible to wheelchair users. However, solutions do exist! Our teams are on hand to help you get the most out of your visit. Your tour will take you through the main areas of the building and help you discover the history of the Popes.
The tour is available by reservation only – reservations can be made up to 24 hours in advance – on Tuesdays, Fridays and Sundays from 2pm to 4pm. Dates subject to change, to be confirmed with the Avignon Tourist Office teams.
Length of visit: 2 hours
Information and conditions > https://palais-des-papes.com/parcours-confort/
Most of the city’s museums are fully or partially accessible to all. Find out more in our Accessibility and Comfort guide. The city’s museums offer sensory tours and workshops to help people with visual or hearing impairments discover the “Avignon Musées” cultural centre.For details of the programme, consult the museums or the tourist office.
For the visually impaired, an audio version of the presentation of the town and its heritage is available. A Braille version is available in five languages from the Tourist Office reception desk.
Cruise ship in front of Avignon and its Palais des Papes. Credit: Frédéric Dahm / Empreintes d'AilleursIn the “Accessibility and comfort”guide, you’ll find a selection of establishments that are accessible to people with disabilities.
To optimise the visiting and daily living conditions of its residents and visitors, the city of Avignon is reorganising a large part of its city centre, by pedestrianising the streets in the hypercentre in particular, and by renovating the major thoroughfares; podotactile strips at pedestrian crossings and signposts adapted for the visually impaired/ blind, pavements with a 10% gradient to make it easier for PRMs to pass, etc.
Greater Avignon’s transport network hasaround thirty buses and shuttles within the city walls equipped for PRMs, with audible and visual signals for the 3 other disabilities.
Orizen is a service thatpicks up people with disabilities as close as possible to their home and takes them to their destination.
The river shuttle, which runs in season only, is wheelchair accessible with assistance.
Good to know: the river shuttle does not have an access ramp.
Open-air PRM parking is free for holders of the European Disabled Person’s Parking Card, and is limited to a maximum of 12 hours. There are around a hundred parking spaces in the inner city, signposted and marked on the ground.
There are two spaces in the immediate vicinity of the Tourist Office and a reserved parking space in front of the Tourist Office, 41 cours Jean Jaurès: 6 metres from the entrance to the Tourist Office building, on a level path.
People with reduced mobility who have the CMI Stationnement can park in reserved spaces or in non-dedicated spaces, provided that their Mobility Inclusion Card (parking) remains visible to ticket inspectors and that they have taken out a free parking ticket at a pay and display machine or on the Pay by Phone application.
The spaces are accessible until 11am. After 11am, access to the city centre is restricted. To obtain a right of access, please contact CIRAPS in advance on +33 (0)4 90 80 83 83 or by e-mail at ciraps@mairie-avignon.com.
People with reduced mobility can register with CIRAPS to benefit from the best parking conditions:https://avignon.e-habitants.com/login
Outside the ramparts, there are 2 free open-air car parks, each with around ten spaces, and a free shuttle service: the Piot Island and Italians car parks.
Your feedback is invaluable in helping us to take better account of your specific needs at the tourist office and in the town. Send us your comments and observations to https://cvip.sphinxonline.net/v4/s/zyk5gd
